This Privacy Policy describes how Retail Systems POS (“RETAIL SYSTEMS”, “we”, “us”, “our”) collects, uses, discloses and protects personal information in connection with our websites, software, hardware, apps, and services (“Services”). By using our Services, you agree to the practices described in this Policy.
1. Information We Collect
We may collect personal and business information when you interact with our Services, including:
- Contact Data: Name, email, phone, business address.
- Usage Data: Device information, IP address, system logs.
- Support Data: Information provided during support interactions.
This information is collected directly from you or generated automatically through your use of the Services.
2. How We Use Information
We use personal information to:
- Provide and support the Services you have requested.
- Process orders, payments and system setup.
- Deliver client support and training.
- Improve our products and Services.
- Communicate with you about updates, newsletters or offers (where consent is given).
- Comply with legal obligations.
3. Cookies and Tracking
We use cookies and similar technologies to:
- Enable core functionality of the Services.
- Analyse usage patterns and improve the user experience.
- Support marketing and performance measurement.
You may control cookie preferences through your browser settings.
4. Sharing Your Information
We may share personal information with:
- Suppliers: Third parties that help us deliver and support the Services.
- Affiliates: Companies within our group.
- Legal & Safety: When required by law, to respond to legal processes, or to protect rights, safety or property.
We do not sell your personal information.
5. Data Security
We implement reasonable physical, technical and administrative safeguards to protect personal information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes.
7. Your Rights
Depending on your jurisdiction, you may have rights including:
- Accessing and correcting your personal data.
- Requesting deletion or restriction of processing.
- Objecting to certain processing activities.
To exercise these rights, contact us at support@retsys.com.au
8. Children’s Privacy
Our Services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such data, contact us to request deletion.
9. International Transfers
Your information may be stored or processed in Australia or other countries where our suppliers operate.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The updated date will be posted at the top of this page. Continued use of the Services after changes constitutes acceptance.
11. Contact Us
If you have questions about these Terms, you may contact us at:
Retail Systems
Unit 5, 55 Howe Street, Osborne Park, 6017 WA
Phone: 08 6102 2000 (General Enquiries, Sales, Support & Service)
Email: support@retsys.com.au